How can I improve my hotel reception?

How to improve your front desk operations

  1. Know your guests inside out. Nothing enhances the guest experience more than knowing your guests.
  2. Prioritize your tasks accordingly.
  3. Offer regular training to your staff.
  4. Learn about the local area.
  5. Harness the power of technology.
  6. Embrace automation.

What makes a great hotel receptionist?

Hotel receptionists aren’t mind readers, but they should have enough experience and foresight to deal with the array of guest requests that’ll head their way each day. The ability to anticipate a guest request or need stems not only from experience but also careful research and knowledge of the hotel’s audience.

How should I behave at my front desk?

10 tips to make sure your front desk staff are always prepared for the next guest

  1. Be proactive – know your guest before they know you.
  2. Begin with the end.
  3. Execute on the most important priorities.
  4. Making every micro-moment an opportunity.
  5. Listen with the intent to understand.
  6. Take a holistic approach to customer service.

Are hotel front desks stressful?

Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges.

How can I improve my reception skills?

10 Receptionist Tips and Tricks: How to Train a Successful…

  1. Smile Often.
  2. Avoid Eating & Chewing Gum.
  3. Refrain From Using Mobile Devices.
  4. Keep a Message Pad Handy.
  5. Take a Breath.
  6. Use the Caller’s Name.
  7. Be Polite & Use Pleasantries.
  8. Avoid Saying “I don’t know”

What is the importance of providing good reception service to guest?

Providing a reception service in a hotel, resort or other accommodation business is a very important role. You are in constant contact with guests, so guests notice your manner and service. If you are efficient and welcoming, it gives guests a good impression of the business.

What are the four qualities of a good receptionist?

7 Qualities to Look for in a Good Receptionist

  • A Positive Attitude. A person’s attitude will always shine through.
  • The Right Technical Skills.
  • Organizational Prowess.
  • Multitasking Skills.
  • Tech-Savvy & Ability To Integrate With Your Industry Software.
  • High Emotional Intelligence.
  • Dependability and Consistency.

What are the responsibilities of a receptionist?

A Receptionist’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.

What a receptionist should not do?

7 Bad Habits Every Receptionist Should Break When Answering Calls

  • Talking too fast.
  • Telling, not asking to put on hold.
  • Saying “I don’t know”
  • Oversharing.
  • Allowing caller to set the tone.
  • Not repeating and verifying information.
  • Not using positive phrases.

What are the disadvantages of being a receptionist?

One of the biggest frustrations with being a receptionist is that it can be a redundant job. On slow days, you may be desperately searching for something to do that isn’t staring at the phone or door, waiting for a client to make an appointment.

What makes a good receptionist or front desk agent?

Front Desk Agents Need to be Caring and Empathetic From the moment a front desk agent reports to work, they need to have both a caring and empathetic mindset. Having that mindset without belittling the guest is a true talent.