What is the full quote The customer is always right?

The customer is always right. The customer is never wrong.

Is customer always right Explain you answer?

A key point to keep in mind is that the customer is always right, in their own mind, although not necessarily in reality. It’s critical not to disagree with the customer because that makes them angry and argumentative. It’s not in anyone’s best interest to tell a customer they are wrong. Don’t focus on the negative.

What would you do if a customer is wrong but insists he is right?

5 Things To Do When Your Customer Is Wrong

  1. Don’t make the customer wrong. There’s a world of difference between the customer being wrong and you making them wrong.
  2. Ask questions.
  3. Give examples.
  4. Make a recommendation.
  5. Add extra value.

Who came up with the idea The customer is always right?

Harry Gordon Selfridge
A very common saying in customer service is, “The customer is always right.” This well-known phrase was coined by Harry Gordon Selfridge in 1909 (though some prefer the variations coined by to César Ritz or Marshall Field – it was a popular mentality in 20th century business magnates).

Why customer is the king?

Businesses that treat their customers as king, the most priced asset in the enterprise, have reported higher returns than their counter parts who puts little to the value of the customers. There is no known business that can do without customers.

Why is the customer important?

A customer is an individual or business that purchases another company’s goods or services. Customers are important because they drive revenues; without them, businesses cannot continue to exist.

How do you nicely tell a customer that they are wrong?

Tell customers they aren’t right – without saying, ‘You’re wrong’

  1. Stick to the facts. Avoid pointing to what’s been said, and focus on what’s been done and is documented.
  2. Bring up “miscommunication.” When using the word “miscommunication,” you don’t point blame.
  3. Change his perspective.
  4. Offer alternatives.

How do you tell a customer they are being rude?

Ways to deal with rude customers

  1. Be empathetic. The simplest way to handle rude customers involves using empathy.
  2. Listen actively.
  3. Chunk the issue.
  4. Repeat what the customer has said back to them.
  5. Stay calm and stoic.
  6. Offer solutions.
  7. Offer a sincere apology.
  8. Set a time to follow up with the customer if necessary.

Who said the customer is always right in matters of taste?

The customer is always right in matters of taste – Mickey Mellen.

Why customer is the boss?

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton, single dime store owner who parlayed his company into Wal-Mart, the world’s largest retailer.

Why are customers always right?

The first reason why the customer is always right is that they make or break a business. For instance, customer complaints can hurt your business. Their complaints, feedback and opinions are invaluable for understanding your target market in terms of what they want and need in your service or product.

Are all customers important?

Regardless of what industry you’re in or what kinds of products and services you sell, your customer is the most important part of your business. Without the customer, you don’t see any sales. As a result, they are a critical factor when developing your marketing messaging and strategy.